Keeping your money safe is our priority, NCB tells customers

NATIONAL Commercial Bank (NCB) has moved to assure its customers that their money is safe, in light of the arrest and charge of an
NCB employee last week.

“The matter has been reported to the Jamaica Constabulary Force and the appropriate regulatory authorities, and we therefore are unable to comment further on the case to avoid risk of compromising the integrity of the investigation,” the bank told customers via e-mail.

It assured customers that should they be impacted by internal employee fraud, they will be reimbursed as the quantifiable monetary loss is absorbed by NCB.

“Customers can therefore rest assured that their deposits and investments are protected in instances of internal employee fraud.”

It added: “NCB has a zero-tolerance policy with respect to internal employee fraud and all cases will be reported to the authorities. NCB takes any form of fraudulent activity seriously and has a zero-tolerance stance with respect to internal employee fraud, all cases uncovered will be reported to the Jamaica Constabulary Force. That means you may hear about them in the news, because of our commitment to transparency and accountability, in the form of prosecuting perpetrators to the full extent of the law.”

The bank said, too, that its employees are obligated to maintain customer confidentiality, therefore steps have been taken to only share customer information in circumstances in which we have an appropriate legal basis to do so.

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